Question 1

What is Polora?

Accepted Answer

Polora is a premium photo product service that turns your digital memories into physical keepsakes. We offer custom polaroids, personalized photo magazines, and beautiful frames crafted with care and attention to detail.

Question 2

What products do you offer?

Accepted Answer

We offer three main product categories: Polaroid Prints (instant-style photo prints), Photo Magazines (custom-designed photo books), and Photo Frames (premium framing for your memories). Each product can be fully customized with your own photos and designs.

Question 3

Where do you ship?

Accepted Answer

We currently ship to all 50 United States and select international destinations. International shipping availability and costs vary by location. Please check the shipping information at checkout for specific details about your destination.

Question 4

How do I track my order?

Accepted Answer

Once your order ships, you will receive an email with a tracking number and a link to track your package. You can also view your order status by logging into your account and visiting the Orders page.

Question 5

How do I place an order?

Accepted Answer

Simply browse our products, select the one you want, choose your options (size, quantity, style), upload your photos or designs, customize the layout if applicable, review your order, and complete the payment. For detailed steps, visit our How to Order page.

Question 6

What file formats do you accept?

Accepted Answer

We accept JPG, JPEG, PNG, and HEIC image files. For best results, use high-resolution images (at least 1920x1080 pixels or higher). We recommend RGB color profile for accurate color reproduction.

Question 7

Can I edit my order after submission?

Accepted Answer

Orders can be modified within 2 hours of placement by contacting our customer support team. After production begins, changes cannot be made. We recommend carefully reviewing your order before completing checkout.

Question 8

What is the maximum number of photos I can upload?

Accepted Answer

For Polaroid bundles, you can upload up to 100 photos. Photo Magazines support 20-100 photos depending on the page count you select. Individual frames accept 1 photo. Each photo must be under 10MB in size.

Question 9

Do you offer bulk discounts?

Accepted Answer

Yes! Orders of 50+ polaroids receive a 10% discount, and 100+ receive 15% off. For larger corporate or event orders, please contact us at support@polora.com for custom pricing.

Question 10

How long does processing take?

Accepted Answer

Processing times vary by product: Polaroid Prints (3-5 business days), Photo Magazines (5-7 business days), and Photo Frames (7-10 business days). These times do not include shipping.

Question 11

What shipping options are available?

Accepted Answer

We offer Standard Shipping (5-7 business days), Express Shipping (2-3 business days), and Overnight Shipping (1 business day). All times are in addition to processing time. Free standard shipping is available on orders over $75.

Question 12

Do you offer international shipping?

Accepted Answer

Yes, we ship to select international destinations. International shipping times vary by location (typically 10-21 business days). Customers are responsible for any customs duties or import fees.

Question 13

What if my package is lost or damaged?

Accepted Answer

All orders are insured during shipping. If your package is lost or arrives damaged, please contact us within 5 days of the expected delivery date with photos (for damaged items). We will arrange for a replacement or refund.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are securely processed through industry-standard encryption.

Question 15

Are there any hidden fees?

Accepted Answer

No. The price you see at checkout is the final price you pay, including all applicable taxes. Shipping costs are clearly displayed before you complete your purchase. International customers may be responsible for customs duties.

Question 16

When will I be charged?

Accepted Answer

Your payment method is charged immediately upon order confirmation. For custom products requiring design approval, your card is authorized but not charged until you approve the final design.

Question 17

What is your return policy?

Accepted Answer

Due to the custom nature of our products, we do not accept returns for change of mind. However, if your order arrives damaged, defective, or with a printing error, we will gladly replace it or provide a full refund within 30 days of delivery.

Question 18

What if my order arrives damaged?

Accepted Answer

Please contact us immediately at support@polora.com with photos of the damaged item and packaging. We will arrange for a replacement to be sent at no additional cost, or process a full refund if you prefer.

Question 19

How do I contact customer support?

Accepted Answer

You can reach our customer support team via email at support@polora.com, through our Contact page form, or by messaging us on social media. We respond to all inquiries within 24-48 hours during business hours (Monday-Friday, 9am-5pm EST).

Question 20

Do you offer a satisfaction guarantee?

Accepted Answer

Yes! We stand behind the quality of our products. If you are not satisfied with your order due to a quality issue or printing error, contact us within 30 days and we will make it right with a replacement or refund.

Frequently Asked Questions

General Questions

Ordering & Customization

Shipping & Delivery

Payment & Pricing

Returns & Support

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