Return & Refund Policy

All products sold on our website are customized and made-to-order based on the information, images, and preferences provided by the customer. Due to this, we do not accept returns or offer refunds once the design process has begun or the order has been confirmed, except under specific circumstances outlined below.

• Orders may be cancelled within 1 hour of placing the order only if the design process has not yet begun and no designer has been assigned.
• Once the design process has started, the order becomes strictly non-cancellable and non-refundable under all circumstances.
• Eligible cancellations initiated within this window will receive a full source refund.
• All purchases are considered final after the cancellation window expires.

Refunds may only be issued under the following conditions:

• You received a damaged or defective product
• You received a wrong item (different from what was approved)
• Clear manufacturing defects such as incorrect printing, physical damage, or major quality issues directly caused by our production process

To be eligible:

• You must notify us within 48 hours of delivery
• You must provide clear photos/videos as proof of the issue

We do not provide refunds or replacements in the following cases:

• Errors in content (text, images, spelling) that were approved by the customer before printing
• Minor variations in color, layout, or design that may occur due to printing differences
• Change of mind after order confirmation
• Refunds or replacements will not be provided based on subjective dissatisfaction, personal preferences, or change in expectations after delivery.
• Delay caused by incorrect shipping details provided by the customer
• Any modifications made to the delivered photos by the customer post-receipt, including cropping, resizing, or any form of alteration, will void eligibility for a refund under this policy
• We are not responsible for print quality issues arising from low-resolution, blurred, or unclear images provided by the customer. Customers are responsible for submitting clear and high-quality images during the design process
• We are not responsible for any errors in spelling, dates, quotes, content, or design once the final draft/preview has been approved by the customer. Customers are required to carefully review and confirm all details before finalizing the design. No refunds or replacements will be provided for issues that were present in the approved preview.
• Approval of the final draft/preview constitutes full confirmation that all content, including text, images, layout, spelling, dates, and design elements, are accurate. No claims, refunds, or replacements will be entertained after approval.

If your issue qualifies under Section 3:

• We will offer a free replacement of the product
• The replacement will be processed after verification of the issue
• No additional charges will be applied for reprinting or re-delivery

• All approved refunds will be initiated to the original payment method used at checkout through our payment provider.
• Refund processing timelines may vary depending on the payment provider and issuing bank.
• We do not offer partial refunds under any circumstances.
• Refunds are issued only after the request is approved under this policy.

• We are not responsible for delivery failures due to incorrect or incomplete shipping details provided by the customer. Additional charges may apply for re-shipment.
• If your order is lost in transit, we will assist in resolving the issue and may offer a replacement based on the situation
• We are not responsible for delays caused by courier services, natural events, or unforeseen circumstances
• We shall not be held liable for delays or failures caused by events beyond our control, including but not limited to natural disasters, strikes, logistics disruptions, or governmental actions.

Thank you for your purchase! To ensure a smooth experience. Customers are strongly advised to record an unboxing video while receiving and opening your product. This will help in case of any claims for damage, missing items, or wrong product.

How to Record a Proper Unboxing Video:

1. Start Before Opening – Show the sealed package and shipping label clearly.
2. Record the Full Process – Open the box and check all contents carefully.
3. Highlight Any Issues – If there’s damage or a wrong item, clearly capture it.
4. Keep the Video Unedited – A continuous recording helps validate claims.

Note: Claims related to damage, missing items, or incorrect products may not be accepted without a proper unboxing video as proof.

If you need assistance, feel free to reach out. We’re here to help!

We are committed to fair resolution and encourage customers to contact us before initiating disputes or chargebacks.

For any issues related to returns, refunds, or replacements, please contact us:

• Email: returns.polora@gmail.com

Please include your Order ID and a detailed description of the issue for faster resolution.

We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

By placing an order on our website, you agree to this Return & Refund Policy.