Shipping Policy

All our products are made-to-order and fully customized based on customer inputs.

• Order processing begins only after:
  • Full payment is received, and
  • All required content (photos, text, details) is submitted
• Design and production typically take about 2–3 business days, depending on complexity and order volume.
• Delays may occur if:
  • Required information is incomplete
  • There are multiple revision requests
  • High order volume periods

Once the product is finalized and approved:

• Orders are shipped within about 2–4 business days
• Estimated delivery time:
  • Within India: 3–7 business days

Delivery timelines are estimates only and may vary due to courier services, location, or external factors.

• Shipping charges are calculated at checkout based on location and order size
• Any applicable taxes or duties (for international orders) are the responsibility of the customer

• Once your order is shipped, tracking details will be shared via email or WhatsApp
• Customers are responsible for tracking their shipments using the provided details

• Customers must provide accurate and complete shipping details
• We are not responsible for delivery failures due to incorrect or incomplete addresses
• Additional charges may apply for re-shipment

We are not liable for delays caused by:

• Courier service issues
• Natural disasters, strikes, or unforeseen circumstances
• Remote or restricted delivery locations

However, we will make reasonable efforts to assist you in tracking and resolving delivery issues.

• If your order arrives damaged, please contact us within 48 hours of delivery with:
  • Clear photos/videos of the package and product
• In case of lost shipments:
  • We will coordinate with the courier partner to investigate
  • Resolution (replacement/store credit) will be provided based on the outcome

For any shipping-related queries, contact us at:

Email: support.polora@gmail.com

Website: https://www.polora.in